Privacy Policy

Last updated: 28.04.2026

1. GENERAL

As a data controller, Winkingdom Casino has a legal obligation under applicable gambling regulations to process personal data from players to allow them to participate in games and provide ancillary services. This Privacy Policy explains what personal data we collect, why we collect it, and how we utilize it.

By registering a Player Account with the Website, you confirm your consent to this Privacy Policy. If you do not agree with the terms of this Policy and do not wish to provide the required personal information, please refrain from using the Website.

Please note that this Privacy Policy constitutes a binding agreement between you and Winkingdom Casino. We may periodically modify this Policy. While we will endeavor to notify you of significant changes, we recommend that you revisit this page regularly. Your continued use of the Website and its services constitutes your ongoing consent to the Policy.

2. INFORMATION WE COLLECT

The Personal Information we may request to use and process includes, without limitation:

• Registration Data: Information provided when filling out account registration forms (e.g., first and last name, date of birth, email address, phone number).
• Correspondence: Records of communication made via the Website, email, web chat, or other channels.
• Transaction History: Details of all Player Account transactions, whether conducted via the Website or other means.
• Technical Data: Login details, including traffic data, GeoIP location, browser/device information, weblogs, and activity logs.
• Verification Documents: Documents requested to verify your account, process transactions, and conduct anti-fraud checks (e.g., passport scans, utility bills, bank statements).
• Surveys: Data provided during participation in customer assessments or surveys.

3. HOW WE USE YOUR INFORMATION

Winkingdom Casino processes your information to deliver a secure and premium gaming experience. Specifically, we use your data for:

• Processing bets and online transactions;
• Providing gaming and ancillary services sought through our Website;
• Rendering royal customer support and account management;
• Performing mandatory identity verification and anti-fraud checks;
• Providing marketing and promotional information (subject to your specific consent);
• Complying with legal responsibilities, including Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) regulations;
• Monitoring transactions to prevent fraud, terms abuse, and illegal gaming activities;
• Analyzing customer trends and conducting statistical research.

4. MARKETING COMMUNICATION

Unless you have opted out, we may use your Personal Information (email and phone number) to send marketing communications regarding products, promotions, and services from Winkingdom Casino and our selected business partners.

You may opt out of marketing materials at any time through your Player Account settings or by contacting our customer support team at [email protected].

By accepting any contest prize or winnings, you consent to the use of your name or nickname for promotional purposes without additional compensation, except where prohibited by law.

5. OBTAINING PERSONAL INFORMATION

We do not collect Personal Information without your knowledge. However, we may automatically collect certain data through your interactions with our services. We may also receive information from online vendors and service providers (such as fraud prevention agencies) and third-party technical support providers to process your online transactions and source gaming content.

6. DATA RECIPIENTS

We may share information with entities within our corporate group and business partners. This includes parent companies and subsidiaries, as well as third-party entities involved in data processing.

Access to your data is strictly limited to authorized personnel (e.g., Money Laundering Officers, Anti-Fraud analysts, Customer Support, and VIP managers) who have signed confidentiality agreements to respect your privacy in accordance with gaming and data protection laws.

7. RELEASING DATA TO THIRD PARTIES

Winkingdom Casino does not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or legal warrant. We may also share data with regulatory or law enforcement agencies to protect the legitimate interests of the Company, its customers, or the public safety.

In the event of a corporate merger, acquisition, or sale, customer data may be included in the transfer. In such cases, players will be informed via email prior to the transfer.

8. DATA RETENTION

You or the Casino may close your Player Account at any time. Following closure, we will retain your personal data for as long as required by global financial and anti-money laundering regulations.

Typically, we are obliged to retain player data for a minimum of five years from the last transaction or account closure. This ensures we can assist competent authorities in investigations regarding fiscal records, fraud, or money laundering.

9. SECURITY OF YOUR DATA

We are bound by strict legal provisions regarding the protection of personal data. Winkingdom Casino employs advanced technical measures and industry best practices to ensure your information remains safe.

• Access Control: Accounts are accessible only via unique IDs and passwords.
• Two-Factor Authentication (2FA): We strongly recommend setting up 2FA for additional protection against unauthorized use.
• Confidentiality: You are responsible for keeping your login credentials confidential.

10. COOKIE POLICY

When you visit Winkingdom Casino, our system automatically collects data such as your browser type and IP address using cookies.

• Required Cookies: Essential for navigation and basic website functionality.
• Functional Cookies: Save your preferences (language, region) for a personalized experience.
• Advertising Cookies: Help us measure the effectiveness of our marketing.

You can block or delete cookies through your browser settings; however, please note that this may restrict your ability to use certain features of the Website.